Effective Date: 01/08/2024

1. Introduction At RimsMed, we strive to ensure your satisfaction with our products and services. This Refund and Return Policy outlines the conditions under which you may return products or request a refund for purchases made on our website, https://rimsmed.com.

2. Books and Physical Products

  • Returns:
    If you are not satisfied with your purchase, you may return the book(s) within 15 days of the delivery date. The returned items must be in their original condition, unused, and with all original packaging and labels intact.
    Exceptions:

    • Digital products such as eBooks are non-refundable.
    • Sale items or special orders are not eligible for return unless they are defective or damaged.

  • Refunds:
    Once we receive your returned item(s) and inspect their condition, we will process your refund. The refund will be issued to your original payment method within 7-10 business days. Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items).

3. Training Programs

  • Refunds for Training Programs:
    We offer a refund for our training programs if you cancel your enrollment at least 7 days before the program’s start date. After this period, no refunds will be issued.
    Cancellation Process:
    To cancel your enrollment and request a refund, please contact us at [Your Contact Information]. We will process your refund within 7-10 business days after confirming your cancellation.

4. How to Initiate a Return or Refund

  • Contact Us:
    To initiate a return or refund, please contact our customer service team at [Your Contact Information]. Provide your order number, details of the item(s) you wish to return or the training program you wish to cancel, and the reason for the return or refund request.

  • Return Shipping:
    Please securely pack the item(s) you are returning and ship them to the following address:
    Para Medical Radio Imaging Training Research Institute E-95, P.C. Colony, Kankarbagh, Patna – 20.
    Include a copy of your original invoice or order confirmation email in the package.

5. Damaged or Defective Items

  • Reporting Damages:
    If you receive a damaged or defective item, please notify us within 5 days of delivery. Provide a description of the damage or defect and, if possible, include photos. We will arrange for a replacement or a full refund, including any shipping costs.

6. Non-Returnable Items

  • Digital Products:
    All sales of digital products (eBooks, downloadable content) are final and non-refundable.

  • Personalized or Custom Items:
    Personalized or custom-made items cannot be returned or refunded unless they arrive damaged or defective.

7. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

8. Contact Us

If you have any questions or need further assistance with a return or refund, please contact us at:
+91 9955245153